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Product FAMA+ ITSM provides a robust and yet modular solution for management of any services (IT, maintenance, operation, etc.) The processes of ITIL v3 are the basic building block of the solution, but thanks to its generality and universality, the solution is being deployed not only in the IT segment, but it also covers the processes of the public authorities and private sector. ITSM can be very effectively combined with a portal solution, thus gaining an effective and easy-to-use web add-on for a wide range of users.

Solution benefits

Dynamic service management solution in terms of business and related processes.
Comprehensive coverage of government IT and non-IT services.
The modularity of the system (solution can be implemented as a whole or only in the range of specific modules).
Ability to adapt the system to changing business needs.

Modules / Solution areas

Request management

Functional properties of module Request management:

  • A simple and easy-to-use tool to gain an overview of the requests and related information.
  • An option to communicate with providers of services and their implementers.
  • For each situation, it is possible to implement specific forms and a process, set communication tools and notification messages.
  • The module can be implemented for the entry of requests via various available channels  (e.g. through a generic Web form client in the application itself, email, phone, etc.).

Modules / Solution areas

Reference projects

  • Regional Authority of the Olomouc Region
  • Statutory city of Prerov
  • Vinohrady Teaching Hospital
  • Czech National Bank
  • Centre for Regional Development
  • The Office for Personal Data Protection


Architecture of FaMa+ ITSM is designed as three tier, when individual levels are mutually integrated into functional whole:

    • presentation layer: MS Silverlight
    • database layer: Oracle or MS SQL Server
    • application layer: MS. NET


tř. Kosmonautů 1288/1, Olomouc
tel. +420 587 333 405 


Ing. Michal Tesařík, MBA
tel: +420 724 444 451